Sales & Support
Get familiar with the policies, terms, and conditions for the purchase, support, and servicing of your Apple products.
AppleCare One
AppleCare One covers up to three devices (with the option to add more) with all the benefits of AppleCare+ and includes up to three incidents of theft or loss for Apple Watch, iPhone, and iPad every 12 months.
Cancel the auto-renewal of your recurring AppleCare policy
AppleCare+ with Theft and Loss for iPhone
AppleCare+ with Theft and Loss provides everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.
Cancel the auto-renewal of your recurring AppleCare policy
AppleCare+
AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered.
Cancel the auto-renewal of your recurring AppleCare policy
AppleCare Plan
Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.
- AppleCare Protection Plan for Macs, Displays, iPods, Apple TV
- AppleCare Protection Plan for iPhone
- AppleCare Protection Plan for iPad
- AppleCare for Enterprise
- AppleCare Technical Support Services Terms and Conditions
- AppleCare Protection Plan for 1:1 Learning Solutions
- AppleCare Service Plan
Repairs
Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.
Express Replacement Service
View the terms of our Express Replacement Service.
Remote Access Technical Assistance Terms and Conditions
Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.
Sales Policies
Read the sales, purchase, return, and refund policies for various Apple sales channels.
- Apple Online Store
- Apple Online Store for Education Individuals
- Apple Online Store for Business
- Apple Retail Store
iPhone Upgrade Programme
Terms & Conditions related to the purchase of an iPhone under the iPhone Upgrade Programme.
iPhone Payments
Terms & Conditions related to enroling in iPhone Payments.
Apple Gift Cards and Codes
Terms and conditions for the purchase and use of Apple Gift Card and App Store & iTunes gift cards and codes.
Apple Reuse & Recycle Program
Terms and Conditions for recycling a device under the Apple Reuse & Recycling program.
Training Service Terms and Conditions
Specifics about the training and services provided by Apple at customers’ requests.
Support Communities Terms of Use
Guidelines for participating in the Apple Discussion Forums.